If you're getting traffic to your surveys but a low completion rate then connecting Hotjar to your ResponseSuite account will allow you watch people filling out your survey, and identify exactly where they are dropping off.
Sign up for a free Hotjar account at https://www.hotjar.com/
Connect your ResponseSuite domain (note: only use the url up to the .com)
Start recording visitors to that domain
Go to the Sites & Organizations page and grab your tracking Site ID
Add your Hotjar Site ID to your ResponseSuite company profile.
Login to ResponseSuite > Click the Setting cog in top right corner > add code to 'Hotjar tracking code' box > save
Turn on Hotjar tracking for each survey that you would like to record.
Find your survey in ResponseSuite > survey settings > tick the 'Hotjar' check box
Visit any of the surveys that you have activated Hotjar on. You can find the survey URL in the 'share' page of your survey.
NOTE: You must visit the survey as if you were a visitor, not through ResponseSuite preview.
Check your tracking code has been activated in Hotjar.
Hotjar > Sites & Organizations > refresh page and icon should go from red to green.
In the settings of your Hotjar domain, go to 'URL CHANGES' and switch to 'Track changes automatically, including fragments'.
If you are having trouble getting set up, just pop us a support message and we'll be happy to help.