When your Countdown Hero is triggered for your subscribers, you may find it useful to apply/remove certain tags from their contact in your email marketing platform.


For example, you may want to apply a ‘[CAMPAIGN NAME] - Countdown Started’ tag, to indicate that their countdown has been triggered, or remove a ‘[PRODUCT NAME] - Not Pitched’ tag, to indicate that the subscriber has started receiving an offer about that product.


This step is completely optional and is not required in order for Countdown Hero to function.


(NOTE: This option will only be available if your email platform works with tags, otherwise this step will not display inside your account)


To set this up, you’ll need to create any new tags required for this in your email marketing platform.


Once you’ve created the relevant tag/s, return to Countdown Hero and navigate to the right-hand side of the Basic Settings tab and click the ‘Update Tags, Forms & Fields’ button. 



This will re-sync Countdown Hero with your email platform so that the new tags you’ve created will be visible from the dropdown menu.

(You’ll also want to do this after you create anything new for use in a Countdown Hero so that we can pull through the most up-to-date information)


Next, from the dropdown menu in the ‘Choose Optional Tags’ section of the relevant section (Tags to Assign/Remove after), select the new custom field that you’ve created.




(IMPORTANT: This action happens at the moment your Countdown Hero is triggered and not when it expires)


Once you’ve set this up, you can click ‘Next’ and advance to the ‘Design Settings’ tab.



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NEXT UP:





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PS: Still got questions? Join our Official Countdown Hero Support Group on Facebook! You’ll be able to join and post your question in there and not only are your fellow Countdown Hero users in there helping each other out 24/7 but our support team are in there too. (Heck, you might even find the answer to your question is already in there and you’ll get an even speedier solution)

Join the Group Here: https://www.facebook.com/groups/countdownheroofficial