FAQ

Owner and User Account Hierarchy Explained
If you're wondering what the difference between a User account and an Owner account is, here is the scoop. When you join ResponseSuite, you set up ...
Sat, 7 Apr, 2018 at 8:55 AM
Can I Change My Subdomain?
We're built for flexibility, if ResponseSuite was an Olympian, it would be a gymnast. Yes, you can change your subdomain at any time, just drop us ...
Sat, 7 Apr, 2018 at 9:04 AM
Understanding Numbers Of Visitors and Clicks
The best way to improve your surveys is to track the number of visitors you get and the percentage of them who complete your surveys. Here is how Respon...
Sat, 8 Jun, 2019 at 9:06 AM
Why Don't We Support Partially Completed Surveys?
Every now and then we get asked why it is we don't allow ResponseSuite customers to receive partially completed surveys. There are three reasons we...
Sat, 11 Apr, 2020 at 7:39 AM
Receive Survey Responses By Email
You can receive email notifications and the survey responses to any email address that is registered with a ResponseSuite user account. Here is how you ...
Tue, 14 Jan, 2020 at 10:28 AM
How To Send Submission Notifications To Respondents and Other People Without A ResponseSuite User Account
ResponseSuite only allows you to email notifications and responses directly to email addresses with a registered User Account of ResponseSuite (details of w...
Mon, 3 Aug, 2020 at 8:46 AM
Deleting Responses And Resetting Stats
Once you've built your survey it's good to test it works how you thought. But you might not want those stats and test responses going forward.  ...
Mon, 3 Feb, 2020 at 7:46 AM
Send People Back to Score Page or Thank You Page
You can send respondents back to their score page by sending the URL of the survey's thank you page into a field in your email marketing system. It...
Mon, 7 Sep, 2020 at 4:46 PM